| Field | Description | Contents | Searchable | Sortable |
| Number | solution serial number | auto-assigned | Yes | Yes |
| Class | category of solution | Bug Feature Request Procedure Recommendation Troubleshooting |
Yes | Yes |
| Toolbar | relevant toolbar, if no one in particular applies "Not Applicable" is used |
MyDesk Customer Vendor Item Banking Notes Info Center Employee Category Bookkeeper Maintenance Not Applicable |
Yes | Yes |
| Name | title of solution | brief description | No | No |
| Description | a detailed description of the problem |
as many keywords as possible |
Yes enter keyword(s) use: "Mac" "Win95" "WinNT" |
No |
| Status | status of the solution | Fixed in 2.0.7 Fixed in 2.5 High Priority Medium Priority Low Priority Complete |
Yes | Yes |
| Picture | a screenshot for reference | 
| No | No |
| Solution | solution to the problem | procedure workaround solution |
No | No |